Tidy Step – Support

Write to hello@areionquantum.com. Tell us your iPhone model, the iOS version and what happened.

Questions

Do I need an account?

No. Tidy Step has no sign-up and no login. Your rooms and history are saved on your iPhone.

How do I cancel Tidy Step Plus?

On your iPhone open Settings › Apple Account › Subscriptions › Tidy Step and choose Cancel. Plus stays active until the end of the period you have paid for. Deleting the app does not cancel the subscription.

I paid but Plus is not active

Open the Plus screen in the app and tap Restore purchase, with the same Apple Account that made the purchase. If Plus still does not switch on, write to us.

How do I get a refund?

Refunds are handled by Apple at reportaproblem.apple.com. We cannot issue them ourselves.

Where does my room photo go?

Only after you tap Agree, the photo goes through our server to Claude, an AI service by Anthropic, which writes the steps. Our server does not keep it. Details, including how long Anthropic keeps it, are in the Privacy Policy.

Plans from a photo are not available

The app needs an internet connection for them, and each install can make a limited number of plans per day. Try again later or tomorrow. Everything else in the app works without a photo.

A step from a photo plan does not fit my room

Skip it. Plans from a photo are written by AI and can be wrong. Always follow the label on cleaning products and never mix them.

How do I delete my data?

Delete the app – that removes your rooms, tasks and history. To ask us to delete anything we hold, write to hello@areionquantum.com. Our server deletes the install ID and its daily count after two days on its own.

Company

AREION QUANTUM, s.r.o., Chvalská 718/10, 198 00 Praha 14, Czech Republic. Company ID 19621809.