By Ear – Support

Write to hello@areionquantum.com. Tell us your iPhone model, the iOS version and what happened.

Questions

Do I need an account?

No. By Ear has no sign-up and no login. Your progress is saved on your iPhone.

How do I cancel By Ear Pro?

On your iPhone open Settings › your name › Subscriptions › By Ear and choose Cancel. Pro stays active until the end of the period you have paid for. Deleting the app does not cancel the subscription.

I paid but Pro is not active

Open the By Ear Pro screen in the app and restore your purchase. It must be the same Apple ID that made the purchase. If Pro still does not switch on, write to us.

How do I get a refund?

Refunds are handled by Apple at reportaproblem.apple.com. We cannot issue them ourselves.

Does the app listen through the microphone?

No. By Ear plays recorded piano and guitar sounds and you answer by tapping.

I changed iPhones and my progress is gone

Progress is stored only on your device and we keep no copy of it, so we cannot restore it. A Pro subscription can be restored on the new iPhone at no charge.

How do I delete my data?

Delete the app – that removes everything it stored. The app sends only anonymous counts that are not linked to you; see the Privacy Policy. To ask about them, write to hello@areionquantum.com.

Company

AREION QUANTUM, s.r.o., Chvalská 718/10, 198 00 Praha 14, Czech Republic. Company ID 19621809.